Returns Policy
RETURNS POLICY
We are sorry to hear that you are not experiencing the perfect purchase; our aim is to provide 100% satisfaction.
All is not lost; we are committed to all elements of our service and promise you that the return of your goods will be painless and simple.
The service is divided into two categories, new equipment returns and repair/warranty returns.
New Equipment Returns
What we ask;
• That the goods are unused and are in their original packaging complete with all accessories and documentation.
• You obtain a returns number (RMA) via the email link (returns@murphyradios.com).
• Comply with our collection arrangement or if you prefer return via your own method.
What we will do;
• Provide an RMA number.
• Arrange return shipping (at our cost)
• Confirm receipt.
• Arrange refund.
Warranty Repair
What we ask;
• That you obtain a returns number (RMA) via the email link (returns@murphyradios.com). An explanation of the reason/fault will be requested.
• Supply detail or copy of the delivery note or invoice.
• Ship the equipment securely within proprietary packaging.
• Comply with our collection arrangement or if you prefer return via your own method.
What we will do;
• Provide an RMA number.
• Arrange return shipping (at our cost)
• Confirm receipt.
• Facilitate repair or replacement.
Now here’s the small print because we want you to be aware that we do have some conditions. These conditions are compliant with the Distance Selling Regulations and your statutory rights within these regulations are unaffected.
Our ‘signed for’ courier service is provided within the mainland UK by DPD and is dependent on their terms and conditions (www.dpdlocal-online.co.uk). The collection and delivery service is tracked but has no specific time slot; both will be between the hours of 0900-1700 Monday to Friday with Bank Holidays being excepted. The missing of collections will be chargeable to the customer and rearrangement and any additional costs of missed deliveries will be the responsibility of the customer. Deliveries to some postcodes including the Highlands and islands of Scotland, Northern Ireland, Scilly Islands, Isle of Man and Channel Islands can take 2-3 days (www.dpdlocal.co.uk/pdf/dpdlocal_servicesinscotland) and will incur additional charges (ring for costs).
The decision to buy radio equipment implies that you understand the use, legality and limitations of the equipment. Please feel free to contact us by telephone or email to discuss your requirements prior to making a purchase, there is no charge for advice.
We understand that some purchases are pretence and the intention was always to return the item after a short interval. Where we believe this to be the case it will be regarded as fraud and treated accordingly.
Repair or replacement timescales will vary according to the equipment manufacturer. It will also be determined by type of fault, physical damage is not covered in any situation. Water or liquid ingress claims will be subject to the failure occurring within the IP classification conditions.